FAQ

How to Register a TPS Member Account?
How to Shop and Place an Order?
Payment
Delivery
After-Sales Service


How to Register a TPS Member Account

  1. Visit the TPS Shop website and click “My Account” in the top right corner of the homepage.

  2. On the login screen, click the “Register” button in the bottom left corner.

  3. Fill in the required information as prompted.

  4. Click “Create My Account” to complete your registration.


How to Shop and Place an Order

  1. Visit the TPS Shop website and click “Shop” at the top of the page.

  2. Select the product category you wish to purchase from.

  3. On the product listing page, choose the items you want and add them to your shopping cart.

  4. Go to your cart to proceed to checkout.

  5. Fill in the required information and choose your preferred payment method.

  6. Complete your payment.


Payment

The TPS Shop currently supports the following payment methods:

  • PayPal

  • Telegraphic Transfer (TT)


Delivery

Once your payment is complete, TPS Shop will arrange delivery based on the weight of your purchased item(s):

  • Items under 150 kg – shipped within 48 hours (Monday to Friday)

  • Items over 150 kg – shipped within one week

If your desired item is out of stock, please contact us to confirm availability. We will ship it as soon as it is ready.

We also offer flexible shipping options — if you need an item urgently, we can arrange express delivery.
Delivery options include courier, sea freight, and air freight.


After-Sales Service

If you have paid for your order but no longer wish to receive the item(s):

  1. Click “My Account” in the top right corner of the homepage.

  2. Select “My Orders” on the left side of the page.

  3. Click the order you want to cancel.

  4. Leave a message under the order or send us an e-mail. Our customer service team will cancel the order for you and send confirmation.

For more details on returns and refunds, please refer to our Refund Policy on the TPS Shop website.

For technical support:

  • Check the product pages for technical information.

  • Our customer service team can recommend suitable products or connect you directly with a technician who can answer your questions.

  • If you require a higher level of technical assistance, our team of technical experts is always available to help.

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